Private Enterprise in City Rebuilding: CQR
Read chapter 9 The Relationship Between Research and Policy Development: Today, the nation faces an Rebuilding the Research Capacity at HUD (). It may take a long time for the traditional relationship between banks and firms, the so-called main bank relationship, to be rebuilt. The traditional Source: Bank of Japan, Financial Statements of Principal Enterprises, various issues. function. for Rebuilding Enterprise Information Systems. Yukio Namba .. framework (ZIFA , ), and the relationship between perspective and aspect. What. Data In the case of a BtoC application such as an online banking interface, the customer.
Fintechs and other disruptive companies are also known for speed. If banks quicken their IT workings, they will stand a competitive chance by dramatically cutting costs as well as the time-to-market of their products.
Five hot CX items for banks Research by the Economist Intelligence Unit has revealed the top five areas consumers identified as leading to a positive experience: In the context of banking, agility means that the bank is flexible on a deep level—and thus able secure enduring nimbleness.
How can these items be benchmarked? Customer experience may be harder to quantify than other, more numerical fields—but it is possible, for example using a metric of growth combined with stickiness. By growth I mean how well a bank can attract new customers and more business from existing customers; by high stickiness I mean low customer attrition. Ultimately, customers will take fast, easy, and accurate technology for granted.
Over and above that, they want to be treated well and to perceive that someone is listening to them if they complain, seek assistance, or respond to new offers. The commerce industry, for example, has already matured in digital platforms, whereas banks are only starting now to gain momentum.
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Earlier digital efforts by banks tended to focus simply on marketing through the new medium, but as technology matures—along with the regulations and security surrounding it—more fundamental changes have become possible. Customers spend the majority of their time on digital e. Hence, financial institutions must position themselves where their customers are, and create a corresponding digital platform strategy relevant for their market position, customer service proposition and strategic objectives.
However, there are two ways for banks to use social networks: An easy way of adhering to the latter is to answer user questions online, a practice called social customer care. Research thus informs policy incrementally and over time. Results may be available to answer a narrow question that a secretary or assistant secretary is asking at a particular moment. Or results may not be available: For example, the committee was informed of a quick-turnaround request by Secretary Martinez for an evaluation of the small Youthbuild Program: The program had not been evaluated during its 8-year history and a full formal evaluation could not be produced in the few months between the request and the beginning of the next budget cycle.
Research on major housing issues and programs tends to be ongoing, with new research projects being developed on the basis of findings of earlier research and on program outcomes.
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Each HUD administration is able to draw on that body of research, each is able to add to it during its term, and each leaves behind it a body of completed studies and studies in process that are intended to be of use to its successor. The research is ongoing because HUD has had the same basic missions for many years, as well as many of the same programs.
Yet although the missions have seldom changed and the major programs have long histories, some programs have been terminated, and there have been modifications in all of them. Some of the modifications have occurred in response to changes in policy priorities and some to address program management or other problems identified in the course of program operations. Research contributes to the decision to undertake new programs and the design of the programs.
Experience with the programs, once they have begun operations, often raises issues of program effectiveness or cost, and identifies problems that need attention.Tony Robbins - How to Rebuild a Broken Relationship #2 - Tony Robbins Relationships
Research is often undertaken to address these issues, to evaluate the effectiveness of the programs, answer specific questions about them, and suggest modifications. It is an iterative process.
This is particularly true of the research program, and most particularly true in recent years as the size of the research budget has been constant or shrinking. Research is undertaken to answer questions or resolve problems; when the budget is limited, fewer questions or problems can be addressed. This reduction in research can have negative consequences for HUD policy makers and the public; use- ful information is not available when it is relevant.
The cost is real, albeit indirect and easily overlooked. The research activities in any given year will not cover all of the major program areas of HUD. But over time research has covered nearly all of them.
Policy development in any given year draws on the research activities of the last several years, and even longer. Section 8 new construction; tenant-based assistance, with a focus on cost; housing vouchers, with a focus on program outcomes; the Community Development Block Grant CDBG formula; housing mar- ket discrimination; and regulation of the government sponsored enterprises, Fannie Mae and Freddie Mac. There is some overlap between the first two examples, since both programs were authorized under Section 8 inand some of the major research projects over the next several years covered both.
Also, the second and third both concern the programs that provide assistance to households, tracing the development of policy along different dimensions and over somewhat different periods of time.
Housing assistance has routinely constituted well over one-half of the HUD budget. It differed from previous project-based subsidy programs in that the subsidy was explicitly based on the income of the assisted household. The commitment to an income-conditioned subsidy was derived in part from Housing in the Seventies U. Department of Housing and Urban Development,the major study of previous subsidy programs. The study did not recommend enacting a program like Section 8 new construction, but its recommendation for income-conditioned subsidies became part of the program.
By the late s it was becoming clear to policy makers that the Section 8 New Construction Program was exceptionally expensive. The evaluation by Abt Associates Wallace et al. With respect to outcomes, the evaluation found that the new construction program primarily served white elderly households and that few minority households participated; in contrast the certificate program was generally representative of the eligible population.
The recommendations of the commission report were adopted by the administration, and inCongress repealed the Section 8 New Construction Program.